Frequently Asked Questions About Our Terms
We issue a warning first, unless the breach is serious (e.g. account fraud). Repeated violations can result in account suspension or permanent closure. Suspended accounts lose access to the lobby and any pending withdrawals are held pending investigation. You'll be notified of the reason and can appeal within 30 days.
No. Your account is yours alone and non-transferable. Sharing login details or letting someone else use your account breaches these terms. If we detect shared access, we may suspend the account. Each person needs their own account to play on hk pols.
Withdrawals to DANA, OVO, GoPay and QRIS usually land in 10–60 minutes after verification clears. Our terms define verification as identity and payment method matching. If verification fails, we notify you and hold your withdrawal pending your response. Bank transfers take 1–2 business days.
Yes. Whether you play on desktop or mobile, all the same terms apply — payment policies, account rules, bonus conditions and dispute procedures. The gameplay may feel different on app versus browser, but your account is the same and the terms govern both access routes equally.
Yes, you can request account closure by contacting support. Your data is archived for 12 months, so if you wish to reopen within that window, we can recover it. After 12 months, your account data is deleted. A new account opened after closure is a fresh start with no connection to the old one.
If you believe hk pols has breached these terms or mishandled your funds, contact support with your account number and details of the issue. We investigate within 5 business days. If we can't resolve it, you can request escalation to our dispute resolution team, which makes a final decision within 14 days.
Our core terms are the same for all players. However, where local law requires it, we apply additional rules — for example, payment method availability and account access depends on local law. Always check with support if you're unsure whether a term applies to your region.
