Reference

How we handle your account and data

Q: Can I request a copy of my personal data?

Yes. Email support@hkpols.xyz with your account username and the words 'Data Access Request' in the subject line. We will send you a copy of all data we hold about you within thirty days in a readable format.

Q: What happens if I want to delete my account permanently?

Submit a deletion request via live chat or email to support@hkpols.xyz. We will close your account immediately and begin the data deletion process. Pending disputes or unresolved withdrawals may delay deletion until resolved.

When you open an account with hk pols, we collect basic information — your name, payment details, and account activity — to verify your identity and process withdrawals.

Account verification requiredData encrypted end-to-endPayment info protected

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Terms that shape your account

hk pols Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hk pols operates where local law permits and your account access depends on local law in your jurisdiction. We do not knowingly accept accounts from minors or from blocked regions. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are routed through licensed payment

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processors; we do not store your full payment credentials on our servers. Withdrawals are verified against your deposit history and identity to prevent fraud. Account closure and data deletion requests are processed within thirty days of submission. Disputes over payouts or account holds are reviewed by
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our compliance team and communicated to you within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to reach us about your account

If you have questions about your data, account terms or a withdrawal hold, we are here to help. Our support team responds to account-related requests in the channels and hours listed below. For urgent matters, live chat is the fastest route; for formal requests (data access, deletion, dispute), email creates a documented trail.

Team online

Live Chat

Available daily 08:00–23:00 (Jakarta time) for account questions, payment issues and data requests. Responses in English.

Email Support

Send formal requests to [email protected]. Data access and deletion requests are processed within thirty days. Include your account username and a copy of ID.

Account Help

In your account settings, open the Help section to view your transaction history, verify your status and submit account-related queries with automatic tracking.

HOW WE PROTECT YOU

Data handling and account security

We build security into every part of your account. Login credentials are hashed using industry-standard encryption; two-factor authentication is optional but encouraged. Your deposits and withdrawals pass through PCI-compliant payment gateways.

Encryption

All account data and transactions are encrypted using TLS 1.2 or higher. Payment details pass through PCI-DSS certified processors and are never stored on our servers.

Data Retention

We retain your account information for the life of your membership plus three years after closure for dispute resolution and audit compliance. You can request deletion anytime.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS), anti-fraud partners and legal authorities where local law permits. No marketing partners or data brokers.

Cookie Policy

We use session cookies for login persistence and preferences, and analytics cookies (anonymized) to understand how you use the site. You can disable non-essential cookies in your browser.

Account Security

Enable two-factor authentication in your account settings to add a second layer of protection. Change your password every ninety days and never share it with support staff.

Dispute Resolution

If you believe a transaction was unauthorized or a withdrawal was held in error, contact us with your account username and transaction ID. We investigate within five business days.

What you need to know about your rights

Yes. Email [email protected] with your account username and the words 'Data Access Request' in the subject line. We will send you a copy of all data we hold about you within thirty days in a readable format.

We retain your account data for three years after closure for audit, dispute resolution and anti-fraud purposes. After three years, we securely delete it. You can request earlier deletion in writing, subject to legal holds.

Submit a deletion request via live chat or email to [email protected]. We will close your account immediately and begin the data deletion process. Pending disputes or unresolved withdrawals may delay deletion until resolved.

Yes. Deposits via DANA, OVO, GoPay and QRIS go directly to licensed payment processors; hk pols does not store your payment credentials. Transactions are encrypted and verified for fraud before posting to your account.

Withdrawals may be held for identity verification or fraud checks. If your withdrawal is denied, we notify you of the reason within five business days. Common reasons include unverified identity or mismatched bank account details. Contact support to resolve.

No. We do not sell your personal data. We share it only with payment processors, anti-fraud partners and legal authorities where local law permits. Your data stays with hk pols unless you request deletion.

Your account records are stored in secure servers with encrypted backups. Only hk pols staff with legitimate access roles can view your data, and access is logged. Players in Denpasar, Jakarta and across Indonesia access the same secure infrastructure.

How we handle your account and data

How to reach us about your account

Live Chat

Email Support

Account Help

Data handling and account security

Encryption

Data Retention

Third-Party Access

Cookie Policy

Account Security

Dispute Resolution

What you need to know about your rights

01 Can I request a copy of my personal data?

02 How long do you keep my account information after I close my account?

03 What happens if I want to delete my account permanently?

04 Are my deposits safe if I use DANA, OVO, GoPay or QRIS?

05 What if a withdrawal is held or denied?

06 Can hk pols sell my data to third parties?

07 Where are my account records stored and who can access them?

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